FAQs

Bilawal Store - Frequently Asked Questions (FAQ)

🛒 Ordering & Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay. All transactions are securely encrypted.

Q: Can I modify my order after payment?
A: Changes can be made within 1 hour of ordering. Contact us immediately at support@31sch.com or call +44 7956 155627.

Q: Do you offer trade/wholesale discounts?
A: Yes! Florists and businesses can email support@31sch.com for exclusive pricing (min. order £500).

🚚 Shipping & Delivery

Q: How long does delivery take?

  • UK: 3-7 working days (free for orders £200+)

  • International: 7-14 working days (free for orders £200+)

Q: Do you ship worldwide?
A: Yes, but some destinations may have restrictions. Contact us before ordering.

Q: Can I track my order?
A: Yes! You’ll receive a tracking link via email once dispatched.

🔙 Returns & Refunds

Q: What’s your return policy?
A: 15-day free returns (UK only). Items must be:
✔ Unused & in original packaging
✔ Include all accessories/manuals

Q: How do I return an item?

  1. Email support@31sch.com with your order number.

  2. We’ll email a prepaid return label (UK).

  3. Refunds processed in 3-5 business days after we receive the item.

Q: What if my item arrives damaged?
A: Contact us within 48 hours with photos. We’ll replace it immediately!

🌸 Product Care

Q: What’s the weight limit for your displays?
A: Most hold 10-15kg. Check individual product pages for specifics.

Q: How do I clean metal/wooden displays?

  • Metal: Wipe with a dry cloth

  • Wood: Use mild soap + damp cloth (no harsh chemicals)

Q: Can I customize sizes/colors?
A: Yes! Email custom@bilawalstore.co.uk for bespoke requests.

📞 Contact & Support

Q: What are your customer service hours?
A: Mon-Fri, 9AM-5PM GMT (closed weekends/bank holidays).

Q: Where are you located?
A: Our workshop/office:

Bilawal Store  
10 Saunders Close  
Ilford, England  
IG1 4DF

(Visits by appointment only)

🌿 Sustainability

Q: Are your materials eco-friendly?
A: Yes! 80% of products use recycled metals or FSC-certified wood.

Q: Do you recycle old displays?
A: Yes! Email us for free recycling instructions.

Still have questions?
📧 Email: support@31sch.com
📞 Call: +44 7956 155627
💬 Live Chat: Available on our website (Mon-Fri).

"Helping you showcase nature’s beauty, one stem at a time."